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Simpler-Webb In the News Consulting / Managed Services
MailMover
Exchange Resource Manager
Press Releases Simpler-Webb Achieves SAS-70 Type 1 Certification Austin, Texas – June 27, 2006 - Simpler-Webb, a leading provider of comprehensive IT solutions and services for small and medium sized businesses, today announced the company achieved the SAS-70 Type I certification after a successful audit conducted by Helin, Donovan, Trubee, & Wilkinson LLP, a regional accounting firm of certified public accountants. The SAS-70 Report substantiates Simpler-Webb has the necessary controls and processes in place to run their business and supply IT services to their clients. In today’s environment, service organizations must demonstrate they have adequate controls and safeguards when they host or process data belonging to their customers. Simpler-Webb’s SAS-70 certification provides important information on internal controls which are helpful for their clients’ auditors to ensure they are in accordance with the requirements of regulations such as Section 404 of the Sarbanes-Oxley Act of 2002. "We know many of our customers need information on our internal processes for their audits and compliance requirements. The SAS-70 process validates Simpler-Webb has the appropriate processes and controls in place and these controls meet their objectives for our internal operations," added Jeff Simpler, chief executive officer of Simpler-Webb. "Additionally, by completing this audit, it makes it easier for our clients to prepare for their own audits and ensure compliance with regulations. At the end of the day, our mission is to provide the most robust services and assist our clients in managing their IT infrastructure. SAS-70 is another example of how we address our client’s needs so they can focus on their businesses".
Simpler-Webb Earns the Information Worker Competency In Microsoft Partner Program Austin, TX — March 29, 2006 — Today, Simpler-Webb, Inc., announced it has earned the Information Worker Solutions competency in the Microsoft Gold Partner Program. As a Gold Certified partner, Simpler-Webb, Inc. has demonstrated expertise with Microsoft technologies and proven ability to meet customers’ needs. Simpler-Webb, Inc. earned the Information Worker Productivity Solutions Competency by showing their technical staff has specific skills to provide customers with solutions that enable them to better manage, prioritize, and collaborate on increasing volumes of information. Partners that have obtained the Information Worker Competency can help their customers realize increased service revenues and new market opportunities. “Information Worker Solutions is the fourth competency we have earned in the Microsoft Gold Partner Program,” said Andy Webb, President. “The competencies further endorse our expertise in developing holistic solutions to meet our customer’s technology needs.” “Partners play a critical role in delivering solutions and applications to customers with the Microsoft Office System,” said Jeff Raikes, group vice president of Productivity and Business Services at Microsoft. “The opportunity to highlight their expertise to customers is tremendous in the growing Information Worker solution market.”
Simpler-Webb Recognized by Cisco as Commercial Partner of the Year, Innovation Category, for the Southern Region Award recognizes Simpler-Webb’s ability to innovate with Cisco’s technologies Austin, Texas – March 20, 2006 - Simpler-Webb, a leading provider of IT solutions and management for small to medium sized businesses, today announced the company received the Cisco Commercial Partner of the Year Award, Innovation category, for the Southern Region. The award was presented at Cisco’s Annual Partner Summit based on Simpler-Webb’s skills, expertise and high level of customer satisfaction. The Cisco Partner Awards are based on specific requirements designed to identify the best channel partner in each category. For the Innovation category, criteria included a partner’s approach to offering compelling services, problem solving, and their ability to team with Cisco to offer the most effective solutions. Cisco uses a formalized nomination and selection process ensuring all award winners are in compliance with the Cisco Channel Partner Program, which has customer satisfaction as its foundational criterion. "Winning Cisco’s Innovation award is a testament to our people and approach to IT consulting and 24/7 Managed Services”, Jeff Simpler, chief executive officer of Simpler-Webb said. “This award highlights our capability to manage complex IT environments leveraging Cisco’s technologies to provide solutions meeting the unique business demands of our clients.“ Chris Cobb, chief financial officer of Simpler-Webb added, “We are extremely proud of this award. Cisco recognizes our strong innovation capability to address clients’ unique needs and technology challenges. We look forward to strengthening our relationship with Cisco to deliver increasing value to our clients.”
Simpler-Webb wins Cisco’s Austin-LA Commercial Security Impact Partner of the Quarter Award AUSTIN, Texas--(BUSINESS WIRE)--Feb. 22, 2006--Simpler-Webb, a leading provider of comprehensive IT solutions and services for small and medium sized businesses, today announced the company received the Cisco Systems Austin-LA Commercial Security Impact Partner of the Quarter Award for Cisco’s first quarter in 2006. The Cisco Systems Austin-LA Security Impact Partner of the Quarter Award recognizes a solution provider who is extremely knowledgeable and shows an exceptional ability to clearly design, articulate and implement network security focused solutions for their client base. "Simpler-Webb’s expertise in designing and delivering comprehensive security solutions provides a tremendous value to both the clients they serve and to Cisco Systems," said Eddie Locastro, Channel Account Manager-Central Texas for Cisco Systems, citing the following key attributes that helped secure the award:
"Achieving this award is a testament to our staff’s knowledge and expertise in designing, selling, installing, and supporting comprehensive network security solutions that deliver significant value to our clients," added Jeff Simpler, chief executive officer of Simpler-Webb. "Today we celebrate this recognition, while we continue to focus on serving our clients with the most appropriate information technology solutions". About Simpler-Webb Simpler-Webb is a globally-recognized leader in the messaging and calendaring area, with a focus on Microsoft Exchange. With our software products and Exchange experts, we have helped hundreds of organizations design, migrate, and optimize their Exchange environment. For more information, visit: www.swinc.com or call +1 512-322-0071.
Simpler-Webb, Inc. Attains Gold Certified Partner Status in Microsoft Partner Program Simpler-Webb, Inc. Further Distinguishes Itself by Earning a Microsoft Competency in Advanced Infrastructure Solutions and Network Infrastructure Solutions AUSTIN, Texas--(BUSINESS WIRE)--Feb. 14, 2006--Simpler-Webb, Inc., today announced it has attained Gold Certified status in the Microsoft Partner Program with a competency in Advanced Infrastructure Solutions, as well as the Network Infrastructure solutions, recognizing Simpler-Webb’s expertise and total impact in the technology marketplace. As a Gold Certified partner, Simpler-Webb has demonstrated expertise with Microsoft technologies and proven ability to meet customers’ needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the marketplace. Simpler-Webb, founded in 1993, offers a suite of managed services while also providing technology consulting, network management, and software development solutions. The majority of Simpler-Webb’s consulting business comes from across the country while our software products extend the Simpler-Webb name to 6 continents. "We are extremely pleased to have attained Gold Certified status in the Microsoft Partner Program. This allows us to clearly promote our expertise and relationship with Microsoft to our customers," said Andy Webb, President. "The benefits provided through our Gold Certified status will allow us to continue to enhance the offerings that we provide for customers." "Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities. They need to trust in someone that can act as an expert adviser for their long-term strategic technology plans. Microsoft Gold Certified Partners, which have certified expertise and direct training and support from Microsoft, can build a positive customer experience with our technologies," said Allison Watson, vice president of the Worldwide Partner Sales and Marketing Group at Microsoft Corp. "Today, Microsoft recognizes Simpler-Webb as a new Microsoft Gold Certified Partner for demonstrating its expertise in providing customer satisfaction with Microsoft products and technology." As one of the requirements for attaining Gold Certified Status, Simpler-Webb had to declare a Microsoft Competency. Microsoft Competencies are designed to help differentiate a partner’s capabilities with specific Microsoft technologies to customers looking for a particular type of solution. Each competency has a unique set of requirements and benefits, formulated to accurately represent the specific skills and services that partners bring to the technology industry. The Advanced Infrastructure Solutions Competency is designed for partners with proven expertise in designing and/or implementing complex infrastructure solutions such as Active Directory®-based and Microsoft Integration Server design and deployment solutions, or Microsoft Exchange Server migration or deployment solutions. Because customers are increasingly asking to do more with less, partners with the Advanced Infrastructure Solutions Competency can identify their unique skill in helping customers access management solutions, improving operational efficiency and reducing security risks. Microsoft Gold Certified Partners enrolled in the Networking Infrastructure Solutions Competency have proved their competency in implementing technology solutions based on either the Microsoft Windows Server™ 2003 or Windows® 2000 Server operating system, with a particular focus on Microsoft Small Business Server 2000 and Windows Small Business Server 2003. These implementations may include crafting solutions that connect Windows-based servers, PC locations and the Internet; installing a server farm; or building a small-business Windows Server stand-alone solution that includes file and print capabilities. "Our industry partners allow us to deliver high-quality solutions and applications to our customers. And we’re always looking at ways to improve our relationships," said Paul Flessner, senior vice president of the Server Platform Division at Microsoft. "Solutions Competencies enable Microsoft to provide resources and training to partners seeking to meet, and even surpass, customer needs. The competencies also provide industry partners with a way to showcase their expertise to customers who depend on them for services, such as building their critical infrastructure needs such as storage and hosting solutions." The Microsoft Partner Program was launched in December 2003 and represents Microsoft’s ongoing commitment to the success of partners worldwide. The program offers a single, integrated partnering framework that recognizes partner expertise, rewards the total impact that partners have in the technology marketplace, and delivers more value to help partners’ businesses be successful.
Simpler-Webb Introduces MailMover for Server Data; Migrate from Samsung Contact, HP OpenMail, and Scalix to Exchange AUSTIN, Texas--(BUSINESS WIRE)--May 22, 2006--Simpler-Webb, a globally-recognized leader in messaging and calendaring, announces a new product, MailMover for Server Data 3.0, which supports the complete server-side data migration from Samsung Contact Server, Scalix, or HP OpenMail to any version of Microsoft Exchange. Simpler-Webb's MailMover product line provides a pain-free migration path. MailMover can migrate not only all the server-side data located on OpenMail, Contact, or Scalix, but also local PST and PAB files to Exchange 2000 or 2003, or a PST file. MailMover migrates all the email information, folder structure, attachments, as well as Outlook PIM data including Contacts, Calendar, Journals, Tasks and Notes. MailMover also converts all x400 addresses to addresses usable in an Exchange environment to make a migration seamless to the end-user. By utilizing MailMover, organizations minimize the additional hidden costs from possible loss of business critical information, lack of control over the migration, and the distraction of high technical support and loss of organizational productivity. Many companies worldwide have relied on MailMover to migrate over half a million HP OpenMail, Samsung Contact, and Scalix mailboxes. "MailMover was developed with the end-user and administrator in mind," says Andy Webb, President of Simpler-Webb, Inc. "By migrating all relevant data and converting the addresses automatically, the disruption to the end-user is minimal. Ultimately, MailMover gives the administrator control over the migration configurations and process." "We are glad we chose MailMover and Simpler-Webb's migration experts. Since our migration, there has not been one call in regards to any missing data," said Gary Hricz, System Administrator at Saskferco Products, Inc. "They did a very thorough job and I would recommend it to anyone looking for a reliable way to migrate critical email data." A free evaluation version of MailMover's product line is available for testing. Simpler-Webb can also provide a free migration service quote by simply calling 512-322-0071 or visiting http://www.simpler-webb.com/products/MailMover.
Simpler-Webb, Inc. Announces Exchange Resource Manager Version 1.35 Passes Microsoft Platform Test AUSTIN, Texas--(BUSINESS WIRE)--Feb. 8, 2006--Simpler-Webb, Inc., Simpler-Webb, Inc., a globally-recognized leader in messaging and calendaring, announced today that their latest version of Exchange Resource Manager (ERM) version 1.35 passed Microsoft Platform Testing for Windows 2003 Server. Through the platform test, VeriTest, an independent testing organization, confirms ERM properly executes and is stable on Microsoft Windows 2003 server. Additionally, the testing verified proper usage of Windows Resources, Active Directory support, as well as maintaining services during installation, operation and removal. "Passing the Microsoft Platform test reassures our customers that ERM is a stable, Windows Server 2003 friendly product," says Andy Webb, President of Simpler-Webb. “Through this test, we address any potential concerns about installing our resource scheduling solution on the Exchange Server" ERM is an Exchange-based Resource Management solution compatible with both Exchange 2000 and 2003. ERM fulfills resource scheduling requirements while also offering over thirty customizable options to fit each organization's unique resource management needs. A new feature in the current release is a new recurring meeting macro providing the organizer useful, customized messages about their recurring meeting request status. "We had been fighting non-working, inconsistent scheduling of meetings against resources since our conversion to Exchange," said Joseph Kocinski, Network Administrator of Canton Township. "Once we purchased ERM, our lives became enjoyable again in the matter of the few minutes it took to license ERM." A fully-functional free version of ERM for managing up to two (2) resources is available for download to registered guests at www.simpler-webb.com/erm. About Simpler-Webb Simpler-Webb is a globally-recognized leader in the messaging and calendaring area, with a focus on Microsoft Exchange. With our software products and Exchange experts, we have helped hundreds of organizations design, migrate, and optimize their Exchange environment. For more information, visit: www.swinc.com or call +1 512-322-0071.
Simpler-Webb, Inc. Achieves SMB Select Partner Designation From Cisco Systems Monday June 13, 2005 12:58 pm ET AUSTIN, Texas--(BUSINESS WIRE)--Jun. 13, 2005--Simpler-Webb, Inc. announced today that it achieved the small and medium-sized business (SMB) Select Partner designation from Cisco Systems. The Cisco SMB Select Partner Program designation recognizes Simpler-Webb’s understanding and support for the small and medium-sized business market, defined as companies between 20 – 500 employees. Simpler-Webb, Inc. is part of the first round of systems integrators in the United States to achieve the Cisco SMB Select Partner designation. To qualify, Simpler-Webb, Inc. met specific program requirements in the areas of training, employee certification, sales volume and sales mix. Simpler-Webb’s expertise includes network infrastructure, network security and advanced technology integration. Simpler-Webb also offers a suite of managed services, including network security monitoring, Cisco Security Agent management, firewall management and server management. "We are pleased Cisco recognized our dedication and success with our clients. We are proud of our customer satisfaction levels and repeat business we achieve," Jeff Simpler, CEO of Simpler-Webb said. Jeff continued, "We look forward to serving the expanded client base the SMB Select Partner program allows us to reach." About Simpler-Webb, Inc.
Simpler-Webb, Inc. Announces Exchange Resource Manager Version 1.3 with Extended Multi-Language Support and New Customization Features AUSTIN, Texas--(BUSINESS WIRE)--Oct. 20, 2004--Simpler-Webb, Inc., a globally-recognized leader in messaging and calendaring, announced today the release of Exchange Resource Manager (ERM) version 1.3, a supported, Exchange server-based resource management solution. ERM meets basic scheduling needs, while offering customizable options to fit each organization's resource management needs. ERM is one of a few Exchange-based Resource Management solutions compatible with both Exchange 2000 and 2003. ERM 1.3 offers customers an easy to use point-and-click user interface for quick, simple management, over 30 customizable features, multi-language support, and more powerful administrative resource control. "ERM is popular among organizations world-wide seeking a resource scheduling solution that is fast and easy to implement," says Andy Webb, President of Simpler-Webb, Inc. "As a fully supported, high-value product, ERM meets the basic needs of most companies, while also providing the technical flexibility for customization within each organization's environment." With ERM 1.3, Administrators have new recurring meeting options for finer control over when recurring meetings are scheduled to better meet end-user needs, as well as some basic performance metrics for monitoring. Furthermore, ERM 1.3 better meets the growing demand from global customers with more extensive multi-language support. ERM has been downloaded and installed in hundreds of companies across all major continents and hosts thousands of resources, such as conference rooms, video conferencing equipment, and audio equipment. "We've used ERM for months to manage all our resources. It was quick to manage and configure resources," said Angelo Mortellaro, Infrastructure Architect at Gilead. "I would recommend it to anyone looking for a resource management solution." A fully-functional free version of ERM for managing up to two (2) resources is available for download to registered guests at www.swinc.com/erm. About Simpler-Webb Simpler-Webb is a globally-recognized leader in the messaging and calendaring area, with a focus on Microsoft Exchange. With our software products and Exchange experts, we have helped hundreds of organizations design, migrate, and optimize their Exchange environment. For more information, visit: www.swinc.com or call +1 512-322-0071.
Simpler-Webb, Inc. Exchange Resource Manager Displays Global Appeal with Sale into African Continent Friday August 20, 2004 4:47 pm ET AUSTIN, Texas--(BUSINESS WIRE)--Aug. 20, 2004--Simpler-Webb, Inc. announced that Exchange Resource Manager (ERM) reached a significant milestone in its global adoption with the first ERM sale into the African continent. "Africa was the last of the six major continents for Simpler-Webb, Inc.'s ERM to penetrate," says Andy Webb, President of Simpler-Webb, Inc. ERM now actively manages thousands of resources for hundreds of companies on all the major continents. Companies in countries such as South Africa, Chile, Sweden, Israel, Singapore and Australia, select ERM as their primary resource management solution for Exchange 2000 and 2003. ERM is an easy-to-use point-and-click resource management solution with customizable features, multi-language support, and powerful administrative resource control features. Exchange Administrators world-wide constantly seek ways to make daily IT management easier and quicker. With ERM, Administrators are able to manage and configure any number of resources quickly with a simple user interface running on the Exchange server. ERM has been downloaded and installed to manage thousands of resources, such as conference rooms, video conferencing equipment, and audio equipment in hundreds of companies around the world. "We are pleased to have distributed thousands of copies of our free ERM version and sold hundreds of ERM applications across our global customer base," Webb continued, "it is evident ERM satisfies the fundamental resource scheduling needs of all companies regardless of location or culture." "Being a heavy user of Resources, we were looking for a product that would ease our transition to Exchange 2000, was scalable, customisable and most importantly easy to use," said, one IT administrator at BECA in New Zealand. "We loved the fact that our resources were in place, working and being used in less than an hour. Also, the support was excellent and despite being halfway around the world. If you have Resources and run Exchange, ERM is a must have." A fully-functional free version of ERM for managing up to two (2) resources is available for download to registered guests at www.swinc.com/erm. About Simpler-Webb Simpler-Webb is a globally-recognized leader in the messaging and calendaring area, with a focus on Microsoft Exchange. With an array of software product and Exchange experts, we help hundreds of organizations design, migrate, implement, and optimize their Exchange environment to suit their unique business requirements. For more information, visit: www.swinc.com or call +1 512-322-0071.
Austin, TX - February 2, 2004, 2004--Simpler-Webb, Inc. announced Monday the release of Exchange Resource Manager (ERM) version 1.2. Key features of the release include expanded support for complex Exchange environments, including Exchange 2000 or 2003 clusters, expanded macro functionality and supnc.com/erm. About Simpler-Webb Simpler-Webb is a globally-recognized leader in the messaging and calendaring area, with a focus on Microsoft Exchange. With an array of software product and Exchange experts, we have helped hundreds of organizations design, migrate, implement, and optimize their Exchange environment to suit their unique business requirements. For more information, visit: www.swinc.com or call +1 512-322-0071. ###
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Exchange Resource Manager manages hundreds of corporate resources worldwide in less than two months Austin, Texas - August 19, 2003 Simpler-Webb, Inc. announced that in less than two months, hundreds of resource accounts around the world are now managed by Exchange Resource Manager (ERM). ERM is a supported, Exchange-based solution giving IT organizations resource management capabilities from a centralized location at a relatively low-cost. Since its official release in early June 2003, a variety of customers worldwide have purchased ERM to manage resources, such as conference rooms, video conferencing equipment, and audio equipment. Scheduling resources is a complex and costly task. Major issues facing organizations using Exchange without a resource management solution, such as ERM, include manual meeting request processing, double booking, and resource scheduling errors by the end-user. Because these are universal issues, ERM quickly gained international appeal. As a result, ERM customers reside not only in North America, but also in Europe and New Zealand. An ERM customer from a New Zealand government organization says, ""ERM is a really good product. Learning how to create event sinks was making the auto-response issue bigger than it needed to be. Being able to install a piece of software that takes care of it in one go has been brilliant. And, the support has been comprehensive and very fast - instant in most cases, even though they're over the other side of the world!" ERM also appeals to all organization types. ERM clients include industries such as consumer products, high tech, insurance, and manufacturing. In addition, universities, government agencies, and non-profit organizations also use ERM to manage their conference rooms and other resources, such as laptops or projectors. "We are excited by the variety of customers purchasing ERM," says Andy Webb, President of Simpler-Webb. "Given how ERM addresses general resource management issues for Exchange environments, we anticipate continued customer diversity, as well as, variety in the use of ERM in these different industries and environments." A fully-functional free version of ERM for managing up to two (2) resources is available for download to registered guests at www.swinc.com/erm. About Simpler-Webb Simpler-Webb is a globally-recognized leader in the arena of messaging and calendaring, with a particular focus on Microsoft Exchange. With an array of software products, such as MailMover and CalMover, and seasoned Exchange specialists, we have helped hundreds of organizations design, migrate, implement, and optimize their Exchange environment to suit their unique business requirements. For more information, visit: www.swinc.com or call +1 512-322-0071. ###
CONTACT:
Simpler-Webb Introduces a Centralized, Easy-to-Use Resource Management Solution for Microsoft Exchange Environments Austin, Texas - June 2, 2003 Simpler-Webb, Inc. announced today the introduction of Exchange Resource Manager 1.0 (ERM). ERM is a server-based resource management extension for Microsoft Exchange. ERM gives IT departments a quick, out-of-the-box solution to better manage corporate rooms and resources on the Exchange server. It is compatible with Exchange 2000 and the upcoming Exchange 2003. Corporate resources, such as conference rooms, laptops, and projectors, are an integral part of an organization?s daily business activities. Scheduling these resources is a complex and costly task in many organizations. ?Booking and managing resources needs to be more intelligent, more efficient and less complicated? says Andy Webb, President of Simpler-Webb. ?Companies have spent significant dollars implementing Exchange and are now seeking ways to better utilize it for their business environment. ERM gives IT departments the ability to manage corporate resources from a centralized location?their Exchange server?using an intuitive user interface. For the end-users, ERM gives them the confidence that the resource they require will be booked.? Kenneth Walden from GSD&M, an advertising firm running ERM in their production environment, says, ?When we moved to Exchange 2000, we knew we needed a solution at least equal to our Exchange 5.5 resource booking tool. Exchange Resource Manager has not only met, but exceeded our expectations. ERM efficiently processes over 100 meeting requests per day, including those from OWA and our Outlook for Mac clients? Exchange Resource Manager accepts or declines all meeting requests. ERM eliminates double-booking by checking the actual resource calendar to evaluate availability instead of limited and potentially out-of-date free/busy data. The administrator can select, configure, and manage all the resources on an Exchange server from the ERM interface. From this easy-to-use interface, ERM allows global and individual resource configuration, such as restricting resource scheduling to individuals or groups and customizing confirmation text responses. For the end-user, ERM works with all versions of Outlook, including Outlook Web Access (OWA) and Outlook for Macs. With ERM, end users no longer worry about the invitation method because ERM will process meeting requests for either an attendee or a "resource". About Simpler-Webb Simpler-Webb is a globally-recognized leader in the arena of messaging and calendaring, with a particular focus on Microsoft Exchange. With an array of software products, such as MailMover and CalMover, and seasoned Exchange specialists, we have helped hundreds of organizations design, migrate, implement, and optimize their Exchange environment to suit their unique business requirements. For more information, visit: www.swinc.com or call +1 512-322-0071. ###
In the Press
Slipstick Exchange Resource Manager released May 2003 Exchange 2000 administrators have been waiting a long time for a comprehensive solution for managing resource calendars, those ubiquitous Calendar folders in mailboxes created specifically for booking conference rooms, equipment, and other company resources. While an open-source event sink that automatically accepts appointments for resource calendars has been available from http://autoaccept-sink.sourceforge.net/, the most anticipated tool has been Exchange Resource Manager (ERM), which Simpler-Webb showed at the MEC conference last October. ERM, now available at http://www.swinc.com/erm/, automatically accepts or declines meetings for the mailboxes you designate as resources, but it also adds many features that administrators and users alike have asked for. Some of the highlights:
If you want to give ERM a try, you can download a free, fully functional, one-server, two-resource version from http://shop.swinc.com/erm/evaluation.asp.
Enable Automatic Resource Scheduling February 2003 Issue Q We're beginning to use Exchange and Outlook for conference room scheduling. Thus far, using Outlook doesn't seem like an efficient way to do this. I thought there was a script we could install that would handle this. Ben: A product from Simpler-Webb called Exchange Resource Manager (ERM) automates and simplifies this process (see Resources). Unlike the Exchange 5.5 solution, this one uses Exchange 2000 Information Store event sinks. You configure ERM centrally using a graphical user interface, rather than installing a separate script or logging on to each resource mailbox. Other benefits: ERM supports direct booking; you can configure custom messages that can be used to reply to resource requests; and users need much less handholding.
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